Home » Aurigo updates AI-based public engagement platform

Aurigo updates AI-based public engagement platform

by Mark Cantrell
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A US provider of construction and planning software has announced it has upgraded its AI-based community engagement platform.

Aurigo Software, which is based in Austin, Texas, has made what it calls major updates to Aurico Engage, which is used by public agency officials who want to gain feedback on projects and other initiatives.

The company claims that this latest version of Engage will allow professionals in communications, planning, and project management to instantly sign up, and begin using the software through an “automated onboarding experience”.

Gathering feedback is mandatory on many projects in public works, education, and healthcare to ensure active participation in the design and delivery process, the company expains.

Public agencies need their constituents to weigh in on a project’s specific function, location, and impact on the community. Annually, tens of thousands of initiatives across the United States go through this process.

Traditionally, surveys, web forms, and in-person and virtual town halls have been used to gather this data.

Balaji Sreenivasan, chief executive and founder of Aurigo Software, said: “Digitising the community engagement process allows more of the public to participate in the initiatives that matter to them.

“Engage harnesses the power of AI so that officials can easily gauge public sentiment across their entire community and incorporate that feedback into their projects quickly.”

The platform is said to be an all-in-one public involvement platform that lets city and county governments, departments of transportation, metropolitan planning organisations, and other agencies publish their upcoming projects and initiatives online.

Members of the public connect to the platform through social media and provide feedback instantaneously. Using so-called sentiment analysis and emotion AI, Engage categorizes, ranks, and displays feedback data so that agencies can, it is said, quickly determine how best to respond.

The system features an interactive, map-based public commenting portal, promotion tools, and real-time dashboards and reporting.

Since launching Engage in 2022, Aurigo says it has been working on several enhancements based on feedback from customers.

Image credit: SFIO CRACHO/Shutterstock

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