Tyten has raised £750,000 in a funding round co-led by Fuel Ventures and Concrete Ventures, marking a significant step in its plan to introduce AI-powered automation to facilities management. The investment supports the company’s aim to modernise a sector valued at £60 billion in the UK and $1.4 trillion globally, where digital transformation and workflow optimisation remain ongoing priorities.
AI-driven support
The UK-based company has developed a platform designed to automate help desk processes and guide technicians through diagnostic and repair tasks with AI-driven support. By addressing long-standing inefficiencies across maintenance operations, Tyten positions itself within the growing market for digital construction technologies and AI in facilities management.
Automation modules
Tyten’s platform is built to accelerate help desk workflows and reduce administrative time for repair and maintenance tasks. The company reports that its first automation module saves around 40% of help desk processing hours by managing incoming requests, contacting subcontractors, processing technician reports, identifying missing detail, and issuing follow-ups. Nine additional automation modules are now in development, each intended to remove remaining manual tasks and strengthen operational consistency.
Step-by-step guidance
Alongside workflow automation, Tyten provides field technicians with step-by-step guidance that replaces the need to refer to manuals or online searches during repairs. This reduces time spent on each job and enables faster resolution of work orders. Early deployments show that technicians can close tasks at a notably higher rate, supporting service providers seeking to improve response metrics and client service levels.
AI-enabled tools
The investment will support the expansion of Tyten’s engineering team, accelerate product development, and prepare the business for commercial growth and international expansion. The company expects to direct around 70–80% of the funds towards technical development, reflecting growing demand for AI-enabled tools in facilities management and the wider built environment.
Unique workflows
Tyten was founded by Vladimir Pushmin (CEO), Sergey Nasonov (CTO), and Tom Petrides (CCO). Their combined experience across energy optimisation, AI development, and commercial real estate shaped the creation of the platform. The team spent more than 400 hours shadowing technicians and help desk teams to understand the processes that underpin day-to-day operations. This research informs the platform’s design, which focuses specifically on workflows unique to the facilities management sector.
Pushmin describes facilities management as a critical function that has not yet benefited from the level of technological progression seen in other parts of the built environment. He states that the company’s approach centres on working directly with technicians and help desk teams to ensure that AI-driven automation addresses real operational challenges.
Digital construction
Tyten’s expansion comes at a time when digital construction and AI technologies are increasingly adopted across the built environment. As facilities management organisations look to improve productivity, reduce administrative load, and optimise service delivery, demand for workflow automation continues to rise. With its latest funding, Tyten aims to scale its platform and support a shift towards data-driven, AI-supported facilities operations.
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