Who are Oneserve?

As one of Housing’s best kept secrets, Oneserve has been trusted for over a decade by the housing community to provide solutions that help social housing providers and contractors deliver the positive repairs and maintenance service that their tenants deserve and providers need.

Like all cloud based repairs and maintenance software providers, we have all the services you would expect from a comprehensive service management platform; from appointment booking, scheduling, parts management, mobile working, asset management, tracking, communications, finance and reporting.

What sets us aside, is the way in which we work. We pride ourselves in true partnerships, working alongside our partners to continually deliver iterative change; either through the self-service functionality we provide to our clients, allowing them to respond and make configuration changes themselves, or through the new functionality we’re continually delivering.

It’s an approach we like to call everyday EVOLUTION and it ensures that our clients are always able to tackle the only constant; change.

You’re more likely to find us talking to residents or out with operatives than you are in exhibitions, for us, serving the housing sector isn’t just a job, it’s a purpose, which is why we invest heavily in understanding the needs, requirements and frustrations of the consumers that we, and our clients serve. This ensures that we are always focussed on delivering functionality when and where it needs to be delivered, addressing both client and consumer requirements; increasing efficiency, evidencing compliance and providing a leading Customer Experience in a way that provides constant service evolution.

Why take our word for it?

Oneserve has transformed the way we manage our jobs. It is so simple; for the majority of jobs Oneserve will schedule the appointment and automatically find the best resource and appointment date, without us having to do anything. Whenever we need to make a tweak to our processes, we can do so directly ourselves.”

Islington Borough Council

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