Wates Property Services (WPS), part of Wates Construction Group, has adopted FLS VISITOUR software to optimise scheduling and routing for its UK housing maintenance operations. WPS manages over 600,000 homes, serving more than 20 housing associations, local authorities, and private landlords.
Driving efficiency and compliance
The introduction of real-time dynamic field service scheduling through FLS VISITOUR perfectly aligns with WPS’s commitment to meeting stringent service level agreements (SLAs) and delivering timely, cost-effective, and high-quality services to tenants. The solution offers advanced capabilities in skills-based appointment matching and time-of-day route optimisation, further enhancing WPS’s ability to meet compliance requirements for critical services such as gas and renewables maintenance, electrical testing, and health and safety inspections.
Gary Wilkinson, Managing Director for South Reactive Maintenance at WPS, expressed confidence in the positive impact of the partnership: “By integrating FLS VISITOUR, we anticipate significant improvements in operational efficiency, resource allocation, and customer service excellence, reinforcing our position as a leader in the UK housing maintenance sector.
“We look forward to realising long-term value, including lower fuel use and CO2 emissions that will support our customers in their efforts to decarbonise their supply chain. The FLS solution is already live for a pilot contract and is expected to be rolled out further in the coming weeks and months.”
Empowering greater productivity across the UK housing sector
Jeremy Squire, UK Managing Director at FLS, also highlighted the strategic importance of the collaboration: “This announcement, following a rigorous tender process, is testament to our technology, expert consultants, and the strength of our references. We are proud to be working with such a well-respected provider in the housing sector.
With the addition of Wates Property Services, our combined social housing customers now deliver repairs and maintenance to almost two million homes across the UK and Europe. This reflects the growing demand for greater productivity, tenant engagement, and operational efficiency at a time when resource costs are rising, and the pressure for compliance and tenant satisfaction continues to increase.”
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